Main Street Renewal Employee Reviews

I am leasing with MSR and my house was shot up and also my vehicle so I asked to transfer to another one of your homes and from there everything went down!!!! That was 6 months ago and I’m still in the home vehicle hasn’t ran since and applied for new home and still haven’t gotten it…was told to move forward with my application they needed to verify my identity. I really need help with moving into the next property because now my lease is up in 11 days and my 6 children and I have nowhere else to go

DON'T RENT FROM THIS COMPANY! Terrible management, horrible customer service and an even worse VP of Property Management...these people are IMPOSSIBLE to deal with and never apologize for their mistakes. My partner and I walked the property twice before renting a home in Chandler, AZ. (We have pictures and videos of walk thru) We loved the property so we signed a lease and gave a deposit with first months rent. In May, when we obtained access to the home, the walls had holes in them, the tiles were busted, the doors and walls were scratched up, the air conditioning didn't work (they knew about the AC and still let us move in) and the pool was so filthy that the city had fined the property for not maintaining it. When we contacted costumer service we were told by multiple people not to move in until everything was taken care of. So over a month went by with no efforts on their part. Instead we were charged the fine for the pool and were told that we MUST still pay our monthly rent, even though we were not living in the property yet.They told us that if we didn't pay the monthly rent and fee's we would be charged more fees and be evicted...this included the pool violation from the city that occurred before our lease even started and this is all from a house we hadn't been able to move into yet but were made to pay on. We then continued to go up the ladder until we reached Lori, the VP of property management. Not only was this woman rude, patronizing and condescending to us, she never once apologized and refused to return our money for the months that the house just sat waiting to be fixed. She was only willing to return the fee for the pool and a few days worth of "rent". On top of that, we were made to feel like this was all our fault. Complete and utter BS! So after all that was finally "sorted" and we moved into the property in July, we continued to have issues with these people not doing their jobs. With having the pool, we pay a $150 service fee per month for them to maintain our pool. Well, the service fee apparently only includes skimming the top of the water and adding chlorine. The bottom of the pool was so filthy from all of the monsoons we were having that it left it unswimmable. We asked the pool vendor about vacuuming the pool, but the house didn't have a vacuum. He said he had been going back to Main Street Renewal every week for 3 months, asking weekly for a vacuum and was never responded to. Knowing that this was not his fault and that this is just how this company ignores problems, having already had a ton of issues with them, we reached out to Lori again. Lori was once again rude and condescending in tone telling us that we didn't need a vacuum for the pool and then chastised us for even asking the pool vendor about the issue. We then asked to speak to her superior 4 times, of which she refused to put us into contact with that person. So here we are 4 months into our rental, still having major issues with her and the company. She finally sent someone out to "vacuum" the pool, of which it looks like they didn't do anything. See pics below. We are still paying $150/ month, have not even received an apology and have been unable to use the pool. Does this seem appropriate? NO. I will never rent from this company and I recommend that you never do either. We are still attempting to speak with her superior about the mess this has become, but she refuses to let us.I am not sure why she continues to be like this with us...it's starting to feel like a personal attack on us, honestly. We aren't sure if this is because we are gay or just because this is how they conduct business? Either way, this is unacceptable. Our next step will be to make formal complaints with the Better Business Bureau, HUD and the city. I have also spoken with a tenant lawyer who has assured me this is completely inappropriate. So we shall see what happens from here. if anyone has any other ideas we are open to any and all advice, but BEWARE of renting their properties, otherwise you too, could be dealing with a mess like us.

Help

DON'T RENT FROM THIS COMPANY! Terrible management, horrible customer service and an even worse VP of Property Management...these people are IMPOSSIBLE to deal with and never apologize for their mistakes. My partner and I walked the property twice before renting a home in Chandler, AZ. (We have pictures and videos of walk thru) We loved the property so we signed a lease and gave a deposit with first months rent. In May, when we obtained access to the home, the walls had holes in them, the tiles were busted, the doors and walls were scratched up, the air conditioning didn't work (they knew about the AC and still let us move in) and the pool was so filthy that the city had fined the property for not maintaining it. When we contacted costumer service we were told by multiple people not to move in until everything was taken care of. So over a month went by with no efforts on their part. Instead we were charged the fine for the pool and were told that we MUST still pay our monthly rent, even though we were not living in the property yet.They told us that if we didn't pay the monthly rent and fee's we would be charged more fees and be evicted...this included the pool violation from the city that occurred before our lease even started and this is all from a house we hadn't been able to move into yet but were made to pay on. We then continued to go up the ladder until we reached Lori, the VP of property management. Not only was this woman rude, patronizing and condescending to us, she never once apologized and refused to return our money for the months that the house just sat waiting to be fixed. She was only willing to return the fee for the pool and a few days worth of "rent". On top of that, we were made to feel like this was all our fault. Complete and utter BS! So after all that was finally "sorted" and we moved into the property in July, we continued to have issues with these people not doing their jobs. With having the pool, we pay a $150 service fee per month for them to maintain our pool. Well, the service fee apparently only includes skimming the top of the water and adding chlorine. The bottom of the pool was so filthy from all of the monsoons we were having that it left it unswimmable. We asked the pool vendor about vacuuming the pool, but the house didn't have a vacuum. He said he had been going back to Main Street Renewal every week for 3 months, asking weekly for a vacuum and was never responded to. Knowing that this was not his fault and that this is just how this company ignores problems, having already had a ton of issues with them, we reached out to Lori again. Lori was once again rude and condescending in tone telling us that we didn't need a vacuum for the pool and then chastised us for even asking the pool vendor about the issue. We then asked to speak to her superior 4 times, of which she refused to put us into contact with that person. So here we are 4 months into our rental, still having major issues with her and the company. She finally sent someone out to "vacuum" the pool, of which it looks like they didn't do anything. See pics below. We are still paying $150/ month, have not even received an apology and have been unable to use the pool. Does this seem appropriate? NO. I will never rent from this company and I recommend that you never do either. We are still attempting to speak with her superior about the mess this has become, but she refuses to let us.I am not sure why she continues to be like this with us...it's starting to feel like a personal attack on us, honestly. We aren't sure if this is because we are gay or just because this is how they conduct business? Either way, this is unacceptable. Our next step will be to make formal complaints with the Better Business Bureau, HUD and the city. I have also spoken with a tenant lawyer who has assured me this is completely inappropriate. So we shall see what happens from here. if anyone has any other ideas we are open to any and all advice, but BEWARE of renting their properties, otherwise you too, could be dealing with a mess like us.

No

DON'T RENT FROM THIS COMPANY! Terrible management, horrible customer service and an even worse VP of Property Management...these people are IMPOSSIBLE to deal with and never apologize for their mistakes. My partner and I walked the property twice before renting a home in Chandler, AZ. (We have pictures and videos of walk thru) We loved the property so we signed a lease and gave a deposit with first months rent. In May, when we obtained access to the home, the walls had holes in them, the tiles were busted, the doors and walls were scratched up, the air conditioning didn't work (they knew about the AC and still let us move in) and the pool was so filthy that the city had fined the property for not maintaining it. When we contacted costumer service we were told by multiple people not to move in until everything was taken care of. So over a month went by with no efforts on their part. Instead we were charged the fine for the pool and were told that we MUST still pay our monthly rent, even though we were not living in the property yet.They told us that if we didn't pay the monthly rent and fee's we would be charged more fees and be evicted...this included the pool violation from the city that occurred before our lease even started and this is all from a house we hadn't been able to move into yet but were made to pay on. We then continued to go up the ladder until we reached Lori, the VP of property management. Not only was this woman rude, patronizing and condescending to us, she never once apologized and refused to return our money for the months that the house just sat waiting to be fixed. She was only willing to return the fee for the pool and a few days worth of "rent". On top of that, we were made to feel like this was all our fault. Complete and utter BS! So after all that was finally "sorted" and we moved into the property in July, we continued to have issues with these people not doing their jobs. With having the pool, we pay a $150 service fee per month for them to maintain our pool. Well, the service fee apparently only includes skimming the top of the water and adding chlorine. The bottom of the pool was so filthy from all of the monsoons we were having that it left it unswimmable. We asked the pool vendor about vacuuming the pool, but the house didn't have a vacuum. He said he had been going back to Main Street Renewal every week for 3 months, asking weekly for a vacuum and was never responded to. Knowing that this was not his fault and that this is just how this company ignores problems, having already had a ton of issues with them, we reached out to Lori again. Lori was once again rude and condescending in tone telling us that we didn't need a vacuum for the pool and then chastised us for even asking the pool vendor about the issue. We then asked to speak to her superior 4 times, of which she refused to put us into contact with that person. So here we are 4 months into our rental, still having major issues with her and the company. She finally sent someone out to "vacuum" the pool, of which it looks like they didn't do anything. See pics below. We are still paying $150/ month, have not even received an apology and have been unable to use the pool. Does this seem appropriate? NO. I will never rent from this company and I recommend that you never do either. We are still attempting to speak with her superior about the mess this has become, but she refuses to let us.I am not sure why she continues to be like this with us...it's starting to feel like a personal attack on us, honestly. We aren't sure if this is because we are gay or just because this is how they conduct business? Either way, this is unacceptable. Our next step will be to make formal complaints with the Better Business Bureau, HUD and the city. I have also spoken with a tenant lawyer who has assured me this is completely inappropriate. So we shall see what happens from here. if anyone has any other ideas we are open to any and all advice, but BEWARE of renting their properties, otherwise you too, could be dealing with a mess like us.

DON'T RENT FROM THIS COMPANY! Terrible management, horrible customer service and an even worse VP of Property Management...these people are IMPOSSIBLE to deal with and never apologize for their mistakes. My partner and I walked the property twice before renting a home in Chandler, AZ. (We have pictures and videos of walk thru) We loved the property so we signed a lease and gave a deposit with first months rent. In May, when we obtained access to the home, the walls had holes in them, the tiles were busted, the doors and walls were scratched up, the air conditioning didn't work (they knew about the AC and still let us move in) and the pool was so filthy that the city had fined the property for not maintaining it. When we contacted costumer service we were told by multiple people not to move in until everything was taken care of. So over a month went by with no efforts on their part. Instead we were charged the fine for the pool and were told that we MUST still pay our monthly rent, even though we were not living in the property yet.They told us that if we didn't pay the monthly rent and fee's we would be charged more fees and be evicted...this included the pool violation from the city that occurred before our lease even started and this is all from a house we hadn't been able to move into yet but were made to pay on. We then continued to go up the ladder until we reached Lori, the VP of property management. Not only was this woman rude, patronizing and condescending to us, she never once apologized and refused to return our money for the months that the house just sat waiting to be fixed. She was only willing to return the fee for the pool and a few days worth of "rent". On top of that, we were made to feel like this was all our fault. Complete and utter BS! So after all that was finally "sorted" and we moved into the property in July, we continued to have issues with these people not doing their jobs. With having the pool, we pay a $150 service fee per month for them to maintain our pool. Well, the service fee apparently only includes skimming the top of the water and adding chlorine. The bottom of the pool was so filthy from all of the monsoons we were having that it left it unswimmable. We asked the pool vendor about vacuuming the pool, but the house didn't have a vacuum. He said he had been going back to Main Street Renewal every week for 3 months, asking weekly for a vacuum and was never responded to. Knowing that this was not his fault and that this is just how this company ignores problems, having already had a ton of issues with them, we reached out to Lori again. Lori was once again rude and condescending in tone telling us that we didn't need a vacuum for the pool and then chastised us for even asking the pool vendor about the issue. We then asked to speak to her superior 4 times, of which she refused to put us into contact with that person. So here we are 4 months into our rental, still having major issues with her and the company. She finally sent someone out to "vacuum" the pool, of which it looks like they didn't do anything. See pics below. We are still paying $150/ month, have not even received an apology and have been unable to use the pool. Does this seem appropriate? NO. I will never rent from this company and I recommend that you never do either. We are still attempting to speak with her superior about the mess this has become, but she refuses to let us.I am not sure why she continues to be like this with us...it's starting to feel like a personal attack on us, honestly. We aren't sure if this is because we are gay or just because this is how they conduct business? Either way, this is unacceptable. Our next step will be to make formal complaints with the Better Business Bureau, HUD and the city. I have also spoken with a tenant lawyer who has assured me this is completely inappropriate. So we shall see what happens from here. if anyone has any other ideas we are open to any and all advice, but BEWARE of renting their properties, otherwise you too, could be dealing with a mess like us.

Not at all

DON'T RENT FROM THIS COMPANY! Terrible management, horrible customer service and an even worse VP of Property Management...these people are IMPOSSIBLE to deal with and never apologize for their mistakes. My partner and I walked the property twice before renting a home in Chandler, AZ. (We have pictures and videos of walk thru) We loved the property so we signed a lease and gave a deposit with first months rent. In May, when we obtained access to the home, the walls had holes in them, the tiles were busted, the doors and walls were scratched up, the air conditioning didn't work (they knew about the AC and still let us move in) and the pool was so filthy that the city had fined the property for not maintaining it. When we contacted costumer service we were told by multiple people not to move in until everything was taken care of. So over a month went by with no efforts on their part. Instead we were charged the fine for the pool and were told that we MUST still pay our monthly rent, even though we were not living in the property yet.They told us that if we didn't pay the monthly rent and fee's we would be charged more fees and be evicted...this included the pool violation from the city that occurred before our lease even started and this is all from a house we hadn't been able to move into yet but were made to pay on. We then continued to go up the ladder until we reached Lori, the VP of property management. Not only was this woman rude, patronizing and condescending to us, she never once apologized and refused to return our money for the months that the house just sat waiting to be fixed. She was only willing to return the fee for the pool and a few days worth of "rent". On top of that, we were made to feel like this was all our fault. Complete and utter BS! So after all that was finally "sorted" and we moved into the property in July, we continued to have issues with these people not doing their jobs. With having the pool, we pay a $150 service fee per month for them to maintain our pool. Well, the service fee apparently only includes skimming the top of the water and adding chlorine. The bottom of the pool was so filthy from all of the monsoons we were having that it left it unswimmable. We asked the pool vendor about vacuuming the pool, but the house didn't have a vacuum. He said he had been going back to Main Street Renewal every week for 3 months, asking weekly for a vacuum and was never responded to. Knowing that this was not his fault and that this is just how this company ignores problems, having already had a ton of issues with them, we reached out to Lori again. Lori was once again rude and condescending in tone telling us that we didn't need a vacuum for the pool and then chastised us for even asking the pool vendor about the issue. We then asked to speak to her superior 4 times, of which she refused to put us into contact with that person. So here we are 4 months into our rental, still having major issues with her and the company. She finally sent someone out to "vacuum" the pool, of which it looks like they didn't do anything. See pics below. We are still paying $150/ month, have not even received an apology and have been unable to use the pool. Does this seem appropriate? NO. I will never rent from this company and I recommend that you never do either. We are still attempting to speak with her superior about the mess this has become, but she refuses to let us.I am not sure why she continues to be like this with us...it's starting to feel like a personal attack on us, honestly. We aren't sure if this is because we are gay or just because this is how they conduct business? Either way, this is unacceptable. Our next step will be to make formal complaints with the Better Business Bureau, HUD and the city. I have also spoken with a tenant lawyer who has assured me this is completely inappropriate. So we shall see what happens from here. if anyone has any other ideas we are open to any and all advice, but BEWARE of renting their properties, otherwise you too, could be dealing with a mess like us.